FAQs
No, we are unfortunately not able to offer tracking except for our customers in France.
Nevertheless, a shipping confirmation email or text message is always sent to let you know when we ship your product.
Upon ordering on the website, always double-check your address to make sure it is accurate.
In some rare cases, your book might be detained by customs (cf. Dubai). We strongly suggest that you contact your nearby post office/customs to check the shipping status of your book.
If your book still hasn't arrived after the above timescales, drop us an email to gallery@imperfectframe.com with your name and order number.
If your book has been seriously damaged in transit, then we are sorry for the inconvenience. Please drop us an email at gallery@imperfectframe.com with some photos of the damage. We will ship you another book at no additional cost.
For any bulk orders in large quantities, please contact the artist personally at marius@imperfectframe.com
A copy of our photobook, Bali, can be purchased in person at our art photo gallery in Ubud, Bali. We open daily from 10 a.m. to 10 p.m.
It’s of our utmost importance to have each and every customer completely satisfied with their purchase and experience.
Unless your book is damaged, all orders are final. Our e-commerce shop displays all products with an accurate representation of each of them, stating the specifications, physical attributes and content.
We advise that you familiarize yourself with the shop section via our website before purchasing your book copy.
To run an efficient service for our customers, purchases of the books listed on our website will be posted out within 72 hours.
If you wish to cancel your order, you may contact us as soon as possible with your order number before it's been posted out. We will provide a full refund on your order.
Email: gallery@imperfectframe.com
WhatsApp: +62 812-3744-8766
